1. Detailed description of goods and/or services
Grand Pinotage is an association in the wine industry that sells curated cases of Pinotage wine.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of email.
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Grand Pinotage is subject to availability. In cases of unavailability, clients will be refunded in full within 30 days.
5. Customer Privacy policy
Grand Pinotage shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for PayGate via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
GrandPinotage takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Grand Pinotage chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (c Station Street, Southern Paarl, 7646).
12. Variation
Grand Pinotage may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Pinotage Association (private company) based in South Africa trading as Grand Pinotage and Beyers Truter as Director.
14. Grand Pinotage contact details
Company Physical Address: Sc Station Street, Southern Paarl, 7646
Email: info@grandpinotage.com
Telephone: 021 863 1599